Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
   
• Unopened, unused, and in its original packaging
   
• Accompanied by a receipt or proof of purchase
   

To initiate a return, please contact us at info@realmaplehealth.com.

If your return request is approved, we will provide instructions on how and where to send your package.
Items sent back without prior authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at info@realmaplehealth.com.

International orders may be subject to duties, tariffs, taxes, or customs clearance fees imposed by the destination country. These charges are not included in product prices or shipping fees and are the responsibility of the customer.

• Refusal to pay customs charges:
  If you refuse to pay required customs fees and the order is returned to us or destroyed, no refund will be issued.
   
• Unclaimed packages:
  If a package is returned or destroyed due to failure to complete customs clearance or claim the shipment, no refund will be provided.
   

Please inspect your order upon delivery and contact us immediately if:

• The item is defective
   
• The item is damaged
   
• You received the wrong item
   

We will evaluate the issue and work with you to resolve it appropriately.

Certain items cannot be returned, including but not limited to:

• Perishable goods
   
• Custom or special-order products
   
• Personal care, wellness, or beauty products
   
• Hazardous materials, flammable liquids, or gases
   

Sale items and gift cards are final sale and non-refundable.

If you are unsure whether your item is eligible for return, please contact us before purchasing.

The fastest way to receive the item you want is to return the original item (if eligible). Once your return is approved, you may place a new order separately.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method
   
• Processing time may vary depending on your bank or credit card provider
   

• If the return is due to our error (incorrect or defective item), the return shipping cost will be included in your refund.
   
• If the return is not due to our error, return shipping costs may be deducted from your refund or are the responsibility of the customer.